Customer Review


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  • Angela Oliver (Thursday, May 23 19 06:17 pm BST)

    Return trip from Southampton to the New Forest. We were celebrating my Mum's 80th birthday and the six of us wanted to travel together in comfort. This is the second time we have used Bobby's Bus and both times we have received a very professional but friendly service. Emails have been promptly replied to. Sue arrived on time for pick up on both trips and her driving was great. I am very impressed with Bobby's Bus and would have absolutely no hesitation in recommending you.

  • Adrian Allan (Thursday, May 23 19 06:14 pm BST)

    Bobby was excellent and rearranged his schedule to accommodate my daughter's five hours delay arriving at Heathrow. Excellent service on this and many other occasions.

  • Aimi (Wednesday, April 24 19 12:35 pm BST)

    Lovely family fun company. Even my teenagers were impressed! Thank you for looking after us before and after our trip!

  • Lily Ward (Friday, March 29 19 03:34 pm GMT)

    Thank you very much Bobby’s Bus. We dealt with Sue through the booking process and she was also our driver. Great customer service, on time, polite and overall great. Thank you

  • Terry Wheeler (Tuesday, March 12 19 11:51 am GMT)

    Excellent service,punctual, friendly, I would highly recommend to anyone 😊😊

  • Paul Sewell (Tuesday, March 12 19 11:50 am GMT)

    Bobby & Sue are both so helpful in every respect. My wife is disabled and the help they provide at home and at the airport is well above any other transport provider we have ever used❗Both Bobby's and Sue's driving is exemplary❗Having personal experience in this business, their pricing is correct, one can get it just a little cheaper as we have tried twice, but never again as it can be very stressful❗ I just hope they never say to us 'we can't do it as we are booked,' that is why I am always reluctant to give a good review.

  • Sam Martin (Monday, February 04 19 03:56 pm GMT)

    Excellent service, highly recommended we will definitely use them again.

  • Muhammed Durrani (Monday, November 12 18 07:02 pm GMT)

    Bobby and his office were very pleasant to deal with. We had a canceled flight back, and Bobby was kind enough to accommodate the change in schedule, on short notice. We will be looking to use Bobby's Bus again for our subsequent holidays.

  • Laura Wilson (Monday, November 12 18 06:59 pm GMT)

    A very satisfied customer
    We booked Bobbys bus for return Gatwick transfer. 8 seater with 2 pick ups. Absolutely over the moon with with the whole process. The lady in the office upon booking was friendly & really helpful. The car when it arrived was very clean & comfortable. Really spacious & easily fitted in our endless amounts of luggage. Bobby was the driver, very prompt & helpful, a really nice guy! On the way home he was standing in arrivals waiting for us & helped us with our luggage back to the taxi. A great easy experience! Would not use any other taxi company in the future. Thank you!

  • Sandra Wilson (Tuesday, September 18 18 05:48 pm BST)

    Reliable, friendly and efficient service. We needed a child seat which was provided at no extra charge and plenty of luggage space. Would definitely recommend and will certainly use service again. Thank you

  • Clare Marriott (Sunday, September 02 18 07:43 am BST)


    Just wanted to say a huge thank you for providing a brilliant service for our Gatwick Airport drop up & pick up. We cannot fault it at all from confirmation of the booking to prompt pickup both going to and from Gatwick. We will definitely be using you again and would not hesitate to recommend you. Thank you again.

  • Lance (Friday, June 15 18 04:14 pm BST)

    We were 7 persons travelling (8 seater VW) from Heathrow to Southampton Ocean cruise terminal
    Returning 3 persons (estate car) to Gatwick.
    I booked on line from NZ and found Sue to be most accomodating with our needs. The booking service was precise and reply’s were prompt. Best deal I could find also. Bobby was our driver both transfers. He arrived slightly ahead of time. His driving was as you would expect from a professional driver. His personality and conversation well above what seems to be the trend today. The vehicles pristine and comfortable. We arrived on time and in a relaxed frame of mind. I would recommend this service as good as you will get in the UK. Well done Bobby’s Bus

  • Sallie (Monday, May 14 18 11:49 am BST)

    Amazing service amazing driver customer service 2nd to none will recommend all the time

  • Philip Beattie (Tuesday, May 01 18 04:04 pm BST)

    Just wanted to say a big thank you for our recent trip. First time used for a family of 8 passengers from Southampton-Gatwick return April 2018. Great value compared to others that quoted. Very professional service including offering complimentary child/infant seats Arrived on time (early). Was contacted prior to departure day to confirm details etc , on return driver already waiting and had sent txt to arrange where to meet. Polite and courteous throughout I am very impressed with your company and would have absolutely no hesitation in recommending you.

  • Ken Macey (Tuesday, March 27 18 01:46 pm BST)

    Trip to Cheltenham Festival March 25th 2018
    Punctual, good transport, extremely accommodating, competitively priced, would have no hesitation in using again and would recommend. Thanks to Susan and Bobby.

  • Grant (Thursday, March 22 18 11:28 am GMT)

    Brilliant from start to finish. This was when we had the really bad snow and they kept us upto date with the latest information and came early to avoid delays. These guys went the extra mile to ensure a smooth trip and i will definitely be using them again.

  • Jan (Thursday, March 22 18 11:23 am GMT)

    Totally reliable service delivered with a smile. Collected from the airport in terrible weather conditions. Excellent driving when most dared not venture out. Delightful personalities. Couldn’t ask for better taxi service.

  • Denise Mead (Thursday, March 22 18 11:21 am GMT)

    From start to finish Bobby buses are excellent very prompt curious and friendly would highly recommend you thank you for making our holiday stress free x

  • Keith and Sue (Monday, February 19 18 10:05 am GMT)

    Our special family holiday to the Caribbean went like clockwork due to the great service we received from Bobby to Gatwick and back - punctual, reliable and friendly. We would highly recommend this company.

  • Trish Jackson (Monday, November 20 17 02:22 pm GMT)

    Please may I take this opportunity to thank you both for such a wonderful service.

    Thank you for taking the time to visit the site beforehand, for sending us the correct postcode and for the tour guide (thrown in for good measure)!

    Your communication skills and dedication went a long way to making my corporate day a success.

    I will be keeping your details on file and will certainly recommend you to others within the organisation.

    Kind regards

  • G Croucher (Thursday, September 28 17 11:53 am BST)

    this is a very reliable company which I have no reservations of recommending them to my friends and family and colleagues. Always punctual, very friendly and they now feel like my friends as I use them all the time.

  • Noeleen Ellis (Thursday, September 28 17 09:09 am BST)

    Excellent service and communication.

  • Nick Brown (Thursday, September 28 17 09:07 am BST)

    Excellent service, on time and professional, great value for money

  • Beverly Hylands (Thursday, September 28 17 09:06 am BST)

    This was a family run business, they could not do enough for us, we used bobby's Bus for a transfer to the docks for a cruise. We are from Belfast and needed transfers, most taxi firms we priced were very expensive and then we seem Bobby's bus advertised , their were 15 of us 10 adults and 5 children, sue and bobby made sure they had the child seats for the different ages, when we arrived at docks our ship hadn't arrived we didn't no what we were going to do with all the luggage and prams ect, Bobby and Sue took us were we wanted to go for something to eat and waited with us to take us back to the docks, On our return they had checked for places we could go with the kids as we had a long wait at airport they were so friendly and helpful we couldn't of got any better, we will defiantly use they again, thanks so much Bobby and Sue.

  • Tina Williams (Sunday, September 10 17 06:34 pm BST)

    Service used for a return trip to Gatwick. Quick responsive emails, great value for money and excellent service. Will use again and highly recommended.

  • Vanessa Doyle (Wednesday, September 06 17 08:29 pm BST)

    Bobby's Bus is my first call when needing transportation. I have used this excellent, competitive, reliable, friendly service for airport transfers, transporting wedding guests and local events.
    I recommend this service without hesitation. :-)

  • Gintare and James (Thursday, August 03 17 01:02 pm BST)

    Dear Bobby,

    Me and James would like to say massive thank you for your excellent service picking up/dropping off our parents from the airport for our special day.
    All our guests enjoyed it, it was a pleasant and safe journey with a very friendly and punctual driver.
    We will be using your services in the future and definitely recommend it to our family and friends.

    Many thanks and best of luck in the future. Gintare and James

  • Kathy (Wednesday, July 19 17 07:45 pm BST)

    Bobby and Sue, 18/07/2017 Thank you both very much for a superb service to and from Gatwick Airport, we will be booking your services again in the near future.

  • Joanne Cox (Thursday, June 29 17 11:30 pm BST)

    Excellent service and very accommodating. Thank you for going out of your way to help get everyone home safely. :)

  • Andy Preston (Thursday, June 29 17 11:28 pm BST)

    Fantastic service from start to finish. made our cruise so much better and took away the worry about arriving late etc. Lovely bus and brilliant service

  • james urry (Thursday, June 29 17 02:26 pm BST)

    I have recently had the pleasure of meeting booby face to face , bobby was the driver for the airport run me and my family had booked up to gatwick. excellent service from the booking stage through to dropping us home on the return from our holiday. cant speak highly enough of the professionalism from bobby's bus. I would highly recommend your company to anybody . comfortable and clean vehicle and very reasonably priced !! i look forward to booking with you again !!

  • Jo (Monday, March 27 17 08:11 pm BST)

    Thank you Bobby for looking after us so well on our recent trip to Center Parcs. Fantastic service. I shall be recommending you to fellow Guernsey folk!

  • Chloe Thomson (Wednesday, March 22 17 10:13 am GMT)

    Bobby's buses well and truly saved the day when two taxi companies cancelled on a hen weekend run from a small village on the outskirts of Southampton to the nightclubs, and at extremely short notice Bobby took on our booking of 15 return journey! Both buses had very pleasant and enjoyable journeys, Bobby and Sue were delightful. � thanks again!

  • Jo (Friday, October 14 16 06:59 am BST)

    Bobby - just wanted to say thank you for looking after us when you took us to the awards ceremony in London. Thanks especially for taking such good care of us on the way home and making sure that we
    all got home safely in the early hours of the morning. Your service is highly recommended.

  • Ajay Mann (Friday, September 30 16 07:43 am BST)

    Great service, friendly and easy to deal with. Sue & Bobby were great in helping us out when our flight was delayed by 48 hours by being flexible and finding a way to get us back from Heathrow.
    Best airport service I have ever experienced, would use again and highly recommend others should do to.

  • Sarah and Sean (Wednesday, August 03 16 08:17 pm BST)

    Bobbys buses was extremely efficient. Pick up and drop off was prompt. Bobby Is a great charater and very friendly.
    Highly recommend their service for airport runs which we used him for. The transport is very clean, tidy,comfortable and very reasonably priced.
    Already booked him again for a local event.
    Thanks Bobby

  • Mark Blanchard (Thursday, May 26 16 09:53 am BST)

    Hi Sue,Just a very short note to express my thanks for being so flexible and accommodating those last minute changes. All of our guests remarked on your friendliness, professional manner and comfort
    of their journeys. It took the stress out of thinking, should it be one champagne or many.

    Will definitely recommend you to friends and family.

    All very best,


  • Lina Umali (Wednesday, May 11 16 01:14 pm BST)

    Arranging transfers to/from a cruise ship could be challenging, as we often fear about missing the boat. From the time we found Bobby's Bus, however, we became confident that our trip will go
    smoothly. Not only were the service fees reasonable but, more importantly, they were very responsive to our numerous emailed questions. They provided us with an itinerary that allowed us to make the
    most of the short available time, before we had to board the ship without any feel of being rushed. We would recommend Bobby to friends who need transfer/tour services in the UK area. Regards Lina
    Houston Texas USA

  • David Galea (Thursday, April 21 16 01:07 pm BST)

    Sue,Thank you soooooo much,
    The family were so impressed with the level of service you guys gave them, will certainly be recommending you over and over.
    Thanks for everything, keep up the good work
    David ( Malta )

  • Holly Shaw (Thursday, April 07 16 10:45 am BST)

    We've used Bobby's bus on 2 previous occasions to get a group of us to the airport. Both times they have been punctual, friendly, reliable and much cheaper than anyone else we've found in the area!
    Thanks Bobby and Sue, from the Ladies Football team.

  • Tom (Friday, February 19 16 06:24 pm GMT)

    5 Star service as always from a fantastic Company. Reliable & Friendly. Taken us on our 3rd trip to paultons Park and picked us up a little early as the weather turned a bit wet. Thanks Sue we
    will see you soon!! Tom.

  • Mike Harrison (Monday, January 11 16 09:31 pm GMT)


    This is a very belated thanks for the service you provided us on the occasion of our son’s wedding on the week-end before Christmas.

    You’ll remember it was down at Sopley Mill, Christchurch.

    I hope you had a successful period over Christmas and we look forward to the opportunity to contact you again and would certainly not hesitate to recommend you to others.

    Thanks very much.

    Best regards


  • Stuart Simmonds (Friday, October 30 15 07:49 pm GMT)

    Thank-you very much Bobby!
    Taking 8 of us to Thorpe Park for Fright Night at 7 am and pick up at 10:30pm, must have been hard but you were great and such a nice guy.
    Great price and even better music :)
    Would recommend and definitely would use again - hopefully same time next year

  • jacqui maclean (Wednesday, September 09 15 07:29 pm BST)

    Thanks so much Bobby for taking us to the airport and back - it was great to know we could rely on you, it made the journey to and from the airport a pleasant experience, and it was nice to know
    there was a friendly face waiting to meet us.

  • Richard Orme (Sunday, August 16 15 03:52 pm BST)

    Bobby's Bus, super efficient, extremely clean, Bobby's driving impeccable and a great bloke. Saved my life when I arrived back from cruise in Southampton and the bus I had booked failed to turn up, I
    got Booby's details off the internet and within the hour Booby was at the Southampton Port to take me all the way to the Midlands. Without this my wife would have killed me for sure! THANKS SUE AND

  • susan dajlid (Monday, August 03 15 06:42 am BST)

    thank you so much for taking us all to gatwick and back 24/7/15 to 31/7/15..a good service.

  • Catherine Pennington (Wednesday, July 08 15 06:07 pm BST)

    Thank you very much for the photo, it's wonderful!!
    May I also say what a fantastic service Bobby provided, worth every penny.

  • Natalie Marks (Thursday, July 02 15 08:27 am BST)

    This is just a curtosy email to thank you for your prompt and reliable service! I felt totally at ease that we would get to the airport on time and be collected hassle free! Would definitely
    recommend you to friends and family and again thank you for all your help with the smooth transfer to Gatwick and back

  • Carly Lynch (Saturday, June 20 15 10:43 am BST)

    This will be the 2nd time we have used bobbys buses for Ascot and I can highly recommend this amazing transport service.

    This is a company that will go that extra mile for you. Complimenty champagne for our whole group and much needed water for the journey home :)

    Once again such a friendly and professional service.

    We love you Mr Gilbert !!!

  • Hannah (Friday, June 12 15 09:06 am BST)

    I hired out Bobby's Bus for my friends Hen Do transport on 6th June 2015. What service! From my first enquiry with Sue, to booking the mini bus, to the email I received last night ( Bobby had printed
    off some photos that he had taken of us girls before we left and when we arrived at our destination - The Savoy London) what a lovely touch! Bobby kept in Contact, supplied us with some bottled water
    for our journey home (much appreciated). I think he did very well to tolerate a group of 7 girls on a hen do! I will most definitely use him again! We have already pencilled our next trip in the
    diary! Thank You Bobby's Bus!